Refund & Cancellation Policy
Effective Date: January 1, 2026 • Last Updated: September 29, 2026
Our 7-Day Risk-Free Guarantee
We stand behind the craft and quality of every digital tool on WebCraftly. If a purchased digital product is corrupted, materially differs from its published specifications, or fails to perform as described, you are entitled to a full, hassle-free refund within 7 days of purchase.
01 Nature of Digital Delivery & Cancellation
Because WebCraftly provides instant digital downloads, licenses, and unencrypted files upon checkout completion, standard physical goods cancellation prior to shipment does not apply once files have been accessed or downloaded.
However, our customer satisfaction protection ensures that technical defects or mismatched expectations are promptly resolved without penalty.
02 Eligible Refund Scenarios
A refund request will be approved under any of the following conditions:
- Technical Defect: The downloaded file is damaged, incomplete, missing advertised modules, or incompatible with the designated application (e.g. invalid PDF structure, broken spreadsheet macro), and our technical team cannot deliver a repaired version within 48 hours.
- Material Misrepresentation: The contents substantially deviate from the published specifications, format descriptions, or preview renders.
- Duplicate Billing: An accidental dual transaction occurred due to a network glitch or session timeout during checkout.
03 Ineligible Circumstances
To prevent bad-faith digital extraction and copyright abuse, refunds cannot be granted if:
- More than 7 calendar days have elapsed since the date of purchase.
- The purchase was completed without verifying clearly documented system requirements (e.g., attempting to run a Figma file in Microsoft Word).
- The customer attempts to claim a refund after re-distributing or commercially deploying the asset.
04 How to Request a Refund
Requesting a resolution is frictionless:
- Send an email to hello@webcraftly.site or submit a message via our Contact Form.
- Include your Payment ID or Order ID (e.g.
pay_...) and the email address used at checkout. - Briefly specify the issue encountered so our engineering team can inspect the asset.
05 Refund Processing Timeline
Once approved by our support team, refunds are initiated immediately through our payment gateway (Razorpay).
Funds are credited back to the original source instrument (Card, Netbanking, or UPI account). Depending on your bank's settlement cycle, funds typically appear on your statement within 5 to 7 business days.